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POST-ENROLLMENT FAQS Below are some of the most common questions asked by students once they have enrolled in a course offered through OCE. Don’t forget also to check the “Enrolling and Paying” page—in the Service Center, to the left—and the Course Information page for the specific course in which you’ve enrolled. And, of course, if you have additional questions, don’t hesitate to email us. Address Changes Billing and Payment
If your address changes while you are taking a credit course through OCE, you must inform both the Office of Admissions and Records (OAR) and OCE. UIC policy requires that all students maintain a current mailing address with the Office of Admissions and Records. Changes in address should be reported immediately either online or by making a request in person at the Office of Admissions and Records, located on the first floor of the Student Services Building, 1200 W. Harrison Street. To update your address online, log into Student Self-Service with your EnterpriseID and password. Once you are logged in, click on “Personal Information” and then on “Addresses and Phones” and follow the instructions for updating your information. Whether you are taking a credit or noncredit OCE course, if your address changes, please update your OCE profile here on this website: when you are logged in, you will see an "Edit Profile" link under your name (top left of this page). You will also have the opportunity to update your OCE profile when you enroll in OCE courses. Top of Page UIC Students: If you believe your assessment is incorrect because of registration in a course offered through OCE, please contact us by email or call us at (312) 996-8025 so we may assist you with an erroneous bill. Extramural Students: In most cases our office collects the tuition and fees in advance and then contacts Student Accounts Receivable to credit your account. If you have received a bill from UIC on which you believe there is an error, please contact us by email or call us at (312) 996-8025 so we may assist you with an erroneous bill. Top of Page Prior to the start of the course (generally about two weeks) you will receive an email confirmation that can serve as a receipt. If you need a receipt for reimbursement purposes before this confirmation reaches you, please contact us by email or phone at (312) 996-8025. Top of Page Extramural students may use the library; however, in order to check out books and other materials you will need an i-card. Top of Page Extramural Students: If you cancel your enrollment on or before the published refund deadline, your payment, less the administrative fee, will be refunded. Please note that in order to be eligible for a refund, you must make a written request to cancel your enrollment prior to the first class meeting or the course-specific refund deadline, whichever is earlier. (Course-specific refund dates are published in the "Comments" section of the individual "Course Information" pages on the OCE website.) No refunds will be issued for any reason after the refund deadline. UIC Students: UIC students are assessed range tuition and campus fees. If you cancel your enrollment in an OCE course prior to the first class meeting or the course-specific refund deadline, your range tuition and fees may be adjusted. Please contact us at (312) 996-8025 or at oce@uic.edu if you have any questions. Top of Page Any request to cancel an enrollment must be made in writing to OCE. Should you fail to make a written request to cancel your enrollment, you will receive a failing grade in the course that will appear on your formal University transcript. If you wish to cancel your enrollment, please use the cancellation form that you can download here. Please print the downloaded form, and send your completed and signed cancellation form by mail to: UIC Office of Continuing Education (MC 165) 1333 S. Halsted Street, Suite 225 Chicago, IL 60607 Or fax it to us at (312) 996-8026. Top of Page Generally, if you enroll in a noncredit program or workshop which has been approved for continuing education hours, you will receive a certificate of attendance which will indicate the number of continuing education hours provided. If continuing education hours are offered for a noncredit program or workshop, this information will typically appear in the “Credits” section on the course information page. If you enroll in a course which is offered for academic credit, you will not receive a certificate of attendance. However, you will receive a grade for the course. The university does not mail out grades, but you can view your grade online. If you take a credit course for continuing education hours, you may need to request a transcript and submit it to the appropriate agency, such as the Illinois Department of Financial and Professional Regulation, if you need to provide proof of your continuing education hours. Top of Page You can view your grades online. To access your grades, you will first need to establish an EnterpriseID and password. Instructions for doing so are available here. Top of Page You may request a transcript in one of four ways: in person, in writing, online by logging in to Student Self-Service with your EnterpriseID and password (if you enrolled at UIC in Fall 2004 or later), or online through a system that does not require an EnterpriseID and password. For complete instructions on ordering a transcript, refer to the Transcripts page on the UIC Office of Admissions and Records (OAR) website or contact OAR at (312) 996-4350. There is a charge for each transcript. If you submit a transcript request by going to Student Self-Service and logging in with your EnterpriseID and password, you will not need to send a signature page to the Transcript Office. Note: When you request a transcript through Student Self-Service, the transcript fee will be charged to your UIC student account. The University does not mail out bills to currently enrolled students, but rather uses electronic billing. Please review the instructions for viewing your student account online and submitting payment.Top of Page Extramural students who are enrolled in credit courses are eligible to obtain a University Student ID, also known as an i-card. You will need an i-card if you want to get a parking assignment, use campus computer labs, check books out from the library, or if your instructor determines that you will need access to other specific campus services. To get an i-card, bring your valid driver's license, state ID, or passport to one of the Photo ID Offices listed below. You will not be issued an i-card without the proper identification. Detailed information about i-cards is available on the Photo ID website. Note that extramural students will need to pay an additional fee for some services listed on the website, including the use of the campus recreation centers. Top of Page Effective Fall 2004, all continuing education students enrolled in credit courses will need a NetID. Your NetID allows you to access specific campus websites and to establish an EnterpriseID. Note: Your NetID and the password you choose for it will be different from the username and password you received to login to the OCE website. If you have not previously activated your NetID, you can do so after you receive a confirmation from our office that you have been enrolled in your course. Please note that it may take 24 to 48 hours after you receive your confirmation for your information to feed into the Academic Computing and Communications Center (ACCC) computer system. In order to activate your NetID, you will need to provide four pieces of information: You can activate your NetID by visiting the ACCC NetID and Password Activation web page. If you prefer to activate it from an ACCC Computer Lab on campus, find a computer displaying the “Log On to Windows” screen, type “getaccount” as the User name, and click “OK,” leaving the other fields blank. A list of campus computer labs is available here. Once you activate your NetID and set up a password, you will be asked to either set up a UIC email account or to have your email routed to a non-UIC account. This step is now required when students activate their NetID. Your instructor may communicate with students via UIC email, so if you set up a UIC email account instead of email routing, please be sure to check your UIC account. Note: You may also receive mass emails aimed at campus students. Many of these emails, including emails about registering for courses and billing, will not apply to continuing education students. If you are in doubt whether the information applies to you, please contact us by phone at (312) 996-8025 or by email at oce@uic.edu. If you previously activated your NetID but did not set up a UIC email account or email routing, you can still set these up by going to the Create an ACCC Account web page. If you forget your NetID, you can look it up using the UIC Online Phonebook. If you forget your NetID password, you can retrieve it online or go to an ACCC computer lab and a lab consultant will assist you. To retrieve it online, go to the ACCC Password Changing Utility web page. If you prefer to go to an ACCC computer lab, click here for a list of campus computer labs and consulting hours. Top of Page To use the Blackboard Learning System, you must first activate your NetID. If you are unable to see your course site when you login to Blackboard, your instructor will need to add your NetID to the Blackboard course site. To login, go to the Blackboard site and enter your NetID and the password that you set when you created your UIC computer account. If you will be using a UIC email account, it will automatically be linked with your Blackboard account. If you prefer to have emails from your instructor sent to a non-UIC email account, you can enter this information once you login to Blackboard. Select “Personal Information>Edit Personal Information” and indicate the email address you wish to use. Please see your instructor if you have any questions about Blackboard. Top of Page Continuing education students enrolled in credit courses will need to establish an EnterpriseID. The EnterpriseID allows students to access the University-wide administrative system for official records through Student Self-Service. For example, you will be able to check your grades online at the end of the term using your EnterpriseID and password. Please note: To enroll in courses offered through OCE, ALL students (those admitted through OCE and those regularly admitted UIC students) MUST use OCE’s website, which does not require the use of an EnterpriseID. If you are a regularly admitted UIC student and wish to enroll in a regular UIC campus course, you must enroll by going to Student Self-Service and logging in with your EnterpriseID and password. You need to have activated your NetID before you can establish your EnterpriseID.
If you forget the password for your EnterpriseID, please contact the Administrative Information Technology Services Help Desk at 312-996-4806 for assistance. You can also go to the EnterpriseID Password Reset web page. There, you will enter your NetID and your NetID password. You can then change the password for your EnterpriseID. Top of Page Your NetID and your EnterpriseID may appear the same depending on how your IDs were established, but they have very different purposes. Campus-specific services are managed separately from University-wide services and require unique authentication scripts. The first one (NetID) allows you to access campus specific sites and services - such as UIC email and Blackboard. (Usually these sites are designated by campus domains -- uic.edu; uis.edu or uiuc.edu). The second (EnterpriseID) allows you to access the University-wide administrative system for official records, such as grades. Please note: To enroll in courses offered through OCE, ALL students (those admitted through OCE and those regularly admitted UIC students) MUST use OCE’s website, which does not require the use of an EnterpriseID. If you are a regularly admitted UIC student and wish to enroll in a regular UIC campus course, you must enroll by going to Student Self-Service and logging in with your EnterpriseID and password. Top of Page If you forget your login information, please do not create another profile. Click “Forget your password?” on the left side of the screen then enter your email address and submit it. Your login information will be emailed to you. If you have any questions, contact us by phone at (312) 996-8025 or by email at oce@uic.edu, and we will be happy to assist you. Top of Page If the instructor of your course informs us about required textbooks in advance, we will include that information in your enrollment confirmation materials. Otherwise, your instructor will provide textbook information at your first class meeting or will distribute the materials on site. Refer to the UIC Bookstore website at www.uicbookstore.org to order your textbooks online. To order books for west campus classes (Health Sciences) online, visit www.uicmedbooks.com. Top of Page |
